1. Introduction
EyeQue (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our medical devices, applications, and Telehealth support services (“Services”). Our data practices comply with HIPAA, HITECH, CCPA, and GDPR.
By accessing or using our Services, you agree to the terms outlined in this policy. If you do not agree, please discontinue use of our Services.
2. Information We Collect
We may collect the following types of personal information:
• Personal Identifiers: Name, contact information, date of birth, and account credentials.
• Medical Information: Health history, test results, prescriptions, and Telehealth consultation data.
• Device and Usage Information: IP addresses, browser type, interactions with our Services, and tracking technologies such as cookies, pixel tags, web beacons, local storage, and analytics tools.
• Financial Information: Payment details for purchasing our medical devices or services.
• Communications Data: Customer support interactions and survey responses.
We do not collect or process genetic data unless explicitly required and authorized by you.
3. How We Use Your Information
We use your personal information for the following purposes:
• Enabling Use of Our Products and Services: Supporting the functionality of our medical devices, Telehealth platform, and related applications.
• Account Management: Creating and maintaining user accounts.
• Compliance & Security: Protecting against fraud, ensuring regulatory compliance (HIPAA, HITECH, GDPR, CCPA), and safeguarding patient data.
• Marketing & Communication: Sending updates, promotions, and industry news (you can opt-out at any time).
• Research & Development: Improving our products and services based on anonymized data.
• Use of De-Identified Information: We may use de-identified and aggregated information for research, analytics, and business improvement purposes. This information cannot be used to identify you and is handled in compliance with applicable data protection laws.
• Use of Tracking Technologies: We use cookies, pixel tags, web beacons, local storage, and analytics tools to improve user experience, monitor website performance, analyze trends, and personalize content and advertisements.
Note: EyeQue does not provide medical services or engage in the practice of medicine. Any medical information provided through our Services is for informational purposes only and should not be considered a substitute for professional medical advice, diagnosis, or treatment from a licensed healthcare provider.
4. Sharing & Disclosure
We may share personal information with:
• Healthcare Providers: Authorized medical professionals involved in your care.
• Service Providers: IT, cloud storage, payment processors, and analytics providers.
• Regulatory Authorities: When required by law for audits, compliance, or investigations.
• Business Transfers: In case of a merger, acquisition, or asset sale.
• Legal Requirements: If required under HIPAA, HITECH, GDPR, or CCPA, we may disclose your data to comply with legal obligations.
We do not sell personal information to third parties.
For users in the European Economic Area (EEA), we ensure that data transfers comply with GDPR requirements, including implementing standard contractual clauses and other appropriate safeguards.
5. Your Rights & Choices
Depending on your location and applicable laws, you may have the right to:
• Access and Correct Data: Request a copy of your information or correct inaccuracies.
• Delete Your Data: Request deletion of your personal information, subject to legal limitations.
• Restrict Processing: Limit how we use your data in certain circumstances.
• Opt-Out of Marketing: Unsubscribe from promotional emails at any time.
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Withdraw Consent: If we process your data based on consent, you can withdraw it at any time.
• Lodge a Complaint: File a complaint with your local data protection authority if you believe your rights under HIPAA, HITECH, GDPR, or CCPA have been violated.
To exercise your rights, contact us at support@eyeque.com.
6. Legal Basis for Processing (GDPR & CCPA Compliance)
Under GDPR & CCPA, we process personal data based on the following legal grounds:
• Contractual Necessity: To fulfill our agreement with you.
• Legal Obligation: Compliance with applicable laws and regulations.
• Legitimate Interest: To improve our Services, prevent fraud, and ensure security.
• Consent: When required, we will request your explicit consent before processing your data.
7. Data Security & Retention
We implement industry-standard safeguards, including encryption, multi-factor authentication, and secure storage solutions, to protect your data. Our security measures comply with HIPAA, HITECH, GDPR, and CCPA requirements.
We retain personal information only as long as necessary for legal and operational purposes. If required by HITECH, we will notify you of any data breaches involving your health information.
For EEA residents, we ensure compliance with GDPR’s data retention principles and delete or anonymize data when no longer needed.
8. Children's Privacy
We may collect personal information of children only with the informed consent of a parent or legal guardian. Such data collection is strictly for medical or Telehealth purposes and complies with applicable laws, including HIPAA, HITECH, and GDPR. If we become aware that we have collected data from a child without proper consent, we will take immediate steps to delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated through our website or direct notifications. Updates will always comply with HIPAA, HITECH, GDPR, and CCPA.
10. Contact Us
For privacy-related inquiries:
EyeQue
39608 Eureka Dr., Newark, CA 94560
Email: support@eyeque.com
For EEA residents, you may contact our Data Protection Officer at support@eyeque.com.
If you have any questions about our privacy practices or this Privacy Policy, please contact us at:
EyeQue, Corp.
39608 Eureka Dr
Newark, CA 94560
support@eyeque.com
Contact Us With Your Concerns
To foster an environment of transparency and accountability, EyeQue established a secure online form where you can report any suspicions of unethical behavior associated with our company. This web form ensures your anonymity, allowing you to report misconduct without any fear of retaliation. It’s important to note that the information you provide is accessible only by a select few in company management who are tasked with reviewing and responding to such concerns. We take your privacy seriously. Rest assured; your personal data will remain strictly confidential unless you give EyeQue explicit permission to disclose your identity.
EyeQue is committed to upholding justice and fairness and treating every report submitted seriously.
Use the form below to contact us anonymously or directly via email report@eyeque.com.
